driveLogo.png

Google Drive

teamsLogo.png

Microsoft Teams

wordLogo.png

Microsoft Word

advokatLogo.png

ADVOKAT

large_DATEV_Logo_100_RGB.jpg

medium_DATEV_Logo_100_RGB.jpg

small_DATEV_Logo_100_RGB.jpg

thumbnail_DATEV_Logo_100_RGB.jpg

DATEV_Logo_100_RGB.jpg

DATEV

thumbnail_Zapier.png

Zapier.png

Zapier

Modules complémentaires et intégrations

Add-ons und Integrationen

Add-ons and integrations

La protection des données est notre mission et non un simple ajout. sproof est conforme au RGPD et répond aux exigences de l'un des cadres juridiques les plus complets au monde en matière de protection des données. sproof héberge tous ses services au sein de l'UE et sans implication de pays tiers. Des effacements automatiques supplémentaires personnalisables et des mesures techniques et organisationnelles (TOM) strictes garantissent la confidentialité de nos clients.

sproof sign est conforme à la norme FDA 21 CFR Part 11. FDA 21 CFR Part 11 est un Code of Federal Regulations qui définit les règles de la United States Food and Drug Administration (FDA) en matière d'enregistrements électroniques et de signatures électroniques (ERES). La partie 11 définit en particulier les critères selon lesquels les enregistrements électroniques et les signatures électroniques sont considérés comme fiables, fiables et équivalents aux enregistrements papier.

sproof est conforme à l'eIDAS et satisfait aux exigences relatives aux signatures numériques juridiquement contraignantes conformément au règlement de l'UE sur l'identification électronique et les services de confiance pour les transactions électroniques en vigueur en Allemagne, en Autriche, en Belgique, en Bulgarie, à Chypre, au Danemark, en Espagne, en Estonie, en Finlande, en France, en Grèce, en Hongrie, en Irlande, en Italie, en Lettonie, en Lituanie, au Luxembourg, à Malte, aux Pays-Bas, en Pologne, au Portugal, en République tchèque, en Roumanie, en Slovaquie, en Slovénie et en Suède. sproof sign peut également créer des signatures conformément à la norme suisse Zert-ES pour les signatures numériques juridiquement contraignantes en Suisse.

sproof sign est adapté à l'administration publique et a été récompensé par l'IÖB. Un comité d'experts autrichiens a examiné sproof sign et lui a attribué le label IÖB, qui désigne sproof sign comme un outil adapté à la création et à la collecte de signatures numériques pour l'administration publique.

Règlement général sur la protection des données

FDA 21 CFR Part 11

Identification électronique, authentification et services de confiance

Prix de l'IÖB

Datenschutz ist unsere Mission und nicht nur ein Zusatz. sproof ist DSGVO-konform und erfüllt die Anforderungen eines der weltweit umfassendsten rechtlichen Rahmenwerke für den Datenschutz. sproof hostet alle seine Dienste innerhalb der EU und ohne Beteiligung von Drittländern. Zusätzliche anpassbare automatische Löschungen und strenge technische und organisatorische Maßnahmen (TOMs) sichern die Privatsphäre unserer Kunden.

sproof sign entspricht der FDA 21 CFR Part 11. FDA 21 CFR Part 11 ist ein Code of Federal Regulations, der die Vorschriften der United States Food and Drug Administration (FDA) zu elektronischen Aufzeichnungen und elektronischen Signaturen (ERES) festlegt. Teil 11 definiert insbesondere die Kriterien, nach denen elektronische Aufzeichnungen und elektronische Signaturen als vertrauenswürdig, zuverlässig und gleichwertig mit Papieraufzeichnungen gelten.

sproof ist eIDAS-konform und erfüllt die Anforderungen für rechtsverbindliche digitale Signaturen gemäß der EU-Verordnung über elektronische Identifizierung und Vertrauensdienste für elektronische Transaktionen, die in Belgien, Bulgarien, Dänemark, Deutschland, Estland, Finnland, Frankreich, Griechenland, Irland, Italien, Kroatien, Lettland, Litauen, Luxemburg, Malta, Niederlande, Österreich, Polen, Portugal, Rumänien, Schweden, Slowakei, Slowenien, Spanien, Tschechische Republik, Ungarn und Zypern gelten. sproof sign kann auch Signaturen gemäß dem Schweizer Zert-ES für rechtsverbindliche digitale Signaturen in der Schweiz erstellen.

sproof sign ist für die öffentliche Verwaltung geeignet und vom IÖB ausgezeichnet. Ein österreichisches Expertengremium hat sproof sign geprüft und mit dem IÖB-Siegel ausgezeichnet, das sproof sign als ein für die Erstellung und Sammlung digitaler Signaturen geeignetes Werkzeug für die öffentliche Verwaltung kennzeichnet.

Datenschutzgrundverordnung

Elektronische Identifizierung, Authentifizierung und Vertrauensdienste

IÖB-Auszeichnung

Data protection is our mission, not just an add-on. sproof is DSGVO compliant and meets the requirements of one of the world's most comprehensive legal frameworks for data protection. sproof hosts all of its services within the EU and without the involvement of third countries. Additional customizable automatic deletions and strict technical and organizational measures (TOMs) safeguard the privacy of our customers.

sproof sign complies with FDA 21 CFR Part 11. FDA 21 CFR Part 11 is a Code of Federal Regulations that establishes the United States Food and Drug Administration (FDA) regulations on electronic records and electronic signatures (ERES). Part 11 specifically defines the criteria by which electronic records and electronic signatures are considered trustworthy, reliable, and equivalent to paper records.

sproof is eIDAS compliant and meets the requirements for legally binding digital signatures according to the EU Regulation on electronic identification and trust services for electronic transactions applicable in Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. sproof sign can also create signatures according to the Swiss Zert-ES for legally binding digital signatures in Switzerland.

sproof sign is suitable for public administration and has been awarded by the IÖB. An Austrian expert panel has tested sproof sign and awarded it the IÖB seal, which identifies sproof sign as a tool suitable for the creation and collection of digital signatures for public administration.

Basic Data Protection Regulation

Electronic identification, authentication and trust services

IÖB Award

Send

large_Vertrieb2_DE.png

medium_Vertrieb2_DE.png

small_Vertrieb2_DE.png

thumbnail_Vertrieb2_DE.png

Vertrieb2_DE.png

Ask your question

HOGAST is a purchasing cooperative which, in addition to the overall procurement of goods, also deals with the areas of electricity, fuel, telephony and many other topics, and always ensures that its member companies enjoy the best conditions and optimized processes, as well as being able to expect significant advantages in all relevant purchasing and service areas.

Over 45 years ago, HOGAST was founded with the basic idea of creating price advantages through inter-company volume bundling and relieving individual companies of routine tasks.

Today, HOGAST counts as the largest company for the hotel and catering industry in Austria and has more than 3,200 member establishments with a turnover of 415 million euros. For the care of the south German area thereby the subsidiary in Munich is responsible. In addition, the HOGAST Group also includes HOTEL GASTRO POOL for smaller hotel and catering establishments and HANDOVER for facilities in the social sector.

**Company name:** HOGAST

**Short description of the project:** "... due to short-time work and home office, we inevitably had to rethink, because without a new digital system we would not have been able to sign contracts, invoices and orders at all."

**Why sproof sign:** "What we particularly like about sproof sign is its user-friendliness. After all, not only can you find the uploaded documents quickly, but thanks to the new feature, you can also already specify at which point in the document you need to sign. This makes us realize that there is always something happening at sproof sign, i.e. that we are working on enhancements and updates, which is super important to us"

HOGAST

**Sigmond:** "For us as a company, two aspects were decisive in choosing a digital signature solution. One of them was the Corona pandemic, because short-time work and home offices meant that we inevitably had to rethink, because without a new digital system we would no longer have been able to sign contracts, invoices and orders at all.

The second aspect, which I'm sure had already been a topic of discussion with the management for some time, is that we as a company have placed a parallel focus on digitalization and sustainability for ourselves.

With the focus on this, the point had finally come where we decided to now sign everything digitally and where it is possible to do away with all paper invoices and contracts."

**Sigmond:** "Basically, we are the link between our suppliers and customers or members. But that also means that all invoices and orders go through HOGAST and we then also have to sign and countersign them in some cases. You can think of the signature chain as a triangle between supplier, member and HOGAST.

One example where the digital signature is used and totally helps is with the admission of new suppliers. There are contracts that have to be signed somehow. Before we decided to use an eSignature solution, we had to send everything in paper form by mail first and wait. Because the entire company is actually made up of four companies, in this application the delivery partner has to sign once and HOGAST four times. It could take two to three weeks for everything to arrive back at our company. With the digital solution from sproof sign, everything happens much faster.

But we also use the eSignature when receiving deliveries. Because all order confirmations over 7,500 euros must be countersigned by us after the customer and the supplier have already signed. This is a liability issue! Indeed, HOGAST is also liable for its customers if they go bankrupt or become insolvent. Then we pay the invoices for our members, but only if the order confirmation or the order has been countersigned by us beforehand. This is a really important aspect for our members and suppliers."

**Sigmond:** "Data protection is just a present topic and meanwhile simply a basic requirement. There everything must be right. For us, however, the user-friendliness was also important, that the software is easy to use and you can save time with it."

**Sigmond:** "What we particularly like about sproof sign is its user-friendliness. Not only do you find the uploaded documents quickly, but thanks to the new feature, you can also already specify at which point in the document you need to sign. This makes us realize that there is always something happening at sproof sign, i.e. that we are working on extensions and updates, which is super important to us. But even if a question arises from our side on the subject of eSignature or a new function, then we always have a great and fast support, to which we can turn."

.

**Sigmond:** "For the future, we would like to see sproof sign embedded in third-party systems. An own app would of course also be exciting. Right now, after all, it's still a web-based platform, where it can take a bit of time to upload with large amounts of data.

The nice thing about sproof sign, however, is that thanks to our close contact, we already know that we are in exactly the right place with sproof. Because even if something doesn't fit, they will work on a further development and integrate the new features into the software. That's why we recommend sproof to our 7,000 customers with a clear conscience."

Die Größten in Sachen Hotellerie und Gastronomie: Hogast signiert mit sproof sign. 

The greatest in hotel and catering: Hogast signs with sproof sign.

Sony

Österreichisches Rotes Kreuz

Maschinenring

Pöttinger

Kyocera

thumbnail_SonyDADC_IngridPutzhammer.jpeg

SonyDADC_IngridPutzhammer.jpeg

it took until the introduction of the digital signature paid off.

the digital signature workflow saves the company.

12 weeks

292 working days

9350 documents

Ingrid Putzhammer

18 weeks

45 days

180 documents

Adrian Bhoucheri

Welcome to our support website! We understand how frustrating technical issues can be, and our goal is to help you resolve them quickly and effectively.

**E-MAIL:** support@sproof.io 
**TELEPHONE:** +43 50 423 42

Help & Support

If you encounter any technical issues with sproof sign, our experienced support specialists are here to help. We have extensive knowledge of our software and are well equipped to answer your questions and find solutions to your problems.

We recommend that you first browse our [Academy](academy-dashboard) and [FAQs](/faq) to find answers to your problem. If you don't find a solution there, you can always contact our support team. We are available by email or phone.

Our goal is to help you as soon as possible and make sure you can use our tool without any problems. We know your time is valuable and will do everything we can to resolve your issue as quickly as possible. Thank you for your trust in us!

You have reinstalled the MobileID app or have a new smartphone? Here you will learn how to restore your MobileID in order to be able to continue signing qualified with sproof sign.

## Initial situation
You have already successfully identified yourself once via a VideoIdent procedure for a qualified digital signature. You have now reinstalled the MobileID app or you have received a new smartphone and now want to reinstall the MobileID app. You want to reactivate the MobileID to be able to sign qualified again without another VideoIdent procedure.

## Solution
### With backup code
You made a note of the backup code when you first installed the MobileID app. Before you set up the app again, go to https://www.mobileid.ch/de/login, enter your phone number and restore your identification. Now you can sign qualified again with sproof sign without any further identification.

### Without backup code
You have lost the backup code or you had a backup code but have set up the Mobile ID app again in the meantime. In this case, a new identification is required. Proceed as follows:

- Uninstall the MobileID App (if the app is not currently installed, skip this action).
- Reinstall the MobileID app and make a note of the backup code. Keep this code in a safe place.
- Perform a new identification in the settings under QES Setup.


If you do not receive emails from sproof, please check:

 - Whether you have unsubscribed from emails from sproof via your email client;
- The correct spelling of your email address;
- The contents of your spam folder;
- For professional email addresses, please contact your system administrator to check if the emails cannot be delivered or have been rejected.


If you have an existing account, log in to your sproof account and check in the settings under Notifications if you or your organization administrator have disabled notifications. If so, you will receive no notifications or only the types of notifications selected. Emails to reset the password or other technically necessary notifications cannot be disabled.

If you have invited a person but they have not received the invitation, please proceed as follows:

- Please wait for some time first. We send out invitations immediately, but sometimes it may take several minutes for delivery. If we receive feedback that an email cannot be delivered temporarily, we will make a new delivery attempt.
- Please check the correct spelling of the email address;
- Please ask the invited person to check the contents of your spam folder;
- For professional email addresses, ask the invitees to contact your system administrator to check if the emails cannot be delivered or have been rejected.

As with a handwritten signature, signatures are final and cannot be changed later. Please delete and re-sign the document or contact the sender. As a rule, however, this is only a visual problem. The exact position of the signature is not relevant for the legal effect of digital signatures, since technically the entire document is always signed.

For some time now, there have been problems with long-term validations of short-term certificates at the RTR Validator. swisscom is already in discussion with RTR to fix the problem. (Source: https://trustservices.swisscom.com/status/24-04-2023-der-rtr-validator-gibt-nicht-das-korrekte-ergebnis-zurueck-wir-empfehlen-den-eu-validator/ ).

We therefore recommend - as do RTR and swisscom - the use of the EU Validator at https://ec.europa.eu/digital-building-blocks/DSS/webapp-demo/validation

Willkommen auf unserer Support-Website! Wir verstehen, wie frustrierend technische Probleme sein können, und unser Ziel ist es, Ihnen dabei zu helfen, sie schnell und effektiv zu lösen.

Hilfe & Support

Welcome to our support website! We understand how frustrating technical problems can be, and our goal is to help you solve them quickly and effectively.

Help & Support

Frequently Asked Questions

Ask your question