Question 1

Can a company branding incl. company stamp and certificate be integrated in sproof sign?

Accepted Answer

Yes, if you are a single user:in or the admin of your plan (Business and above), you have the option to add a company logo, company icon or company stamp and your own certificate.

Question 2

Can I sign in different functions and still use the same account?

Accepted Answer

You can connect several email addresses to your profile and sign them in different functions. For example, if you have a private and a professional email address with which you send signature requests or with which you are invited to sign, you can manage them collectively in your profile.

Question 3

What are email addresses associated with my profile?

Accepted Answer

You can associate multiple email addresses with your profile. For example, if you have a personal and a professional email address with which you send signature requests or with which you are invited to sign, you can manage them collectively in your profile.

Question 4

I do not receive emails from sproof?

Accepted Answer

If you do not receive emails from sproof, please check:

Whether you have unsubscribed from emails from sproof via your email client;
The correct spelling of your email address;
The contents of your spam folder;
For professional email addresses, please contact your system administrator to check if the emails cannot be delivered or have been rejected.

If you have an existing account, log in to your sproof account and check in the settings under Notifications if you or your organization administrator have disabled notifications. If so, you will receive no notifications or only the types of notifications selected. Emails to reset the password or other technically necessary notifications cannot be disabled.

Question 5

How long does it take to integrate sproof into existing workflows via API?

Accepted Answer

Integration into existing workflows is possible within a few minutes to a few hours. It is a simple REST API. The documentation can be found at https://sign.sproof.io/docs/.

Question 6

Is there any support for the integration?

Accepted Answer

Yes, the documentation can be found at https://docs.sproof.io/

Question 7

What are the requirements for the integration of a signature platform?

Accepted Answer

In fact, there are very few. You need to know your use cases, we calculate how many resources sproof sign can save and you are ready to go moments later. This is made possible by our power, the cloud, and our flexible onboarding concept.

These are the actual requirements.

Working internet connection
Mobile devices (PC or smartphone)
Readiness for digitization

Question 8

Can I set an order in which the signatures are obtained?

Accepted Answer

Yes, the order can be defined directly when inviting. You can give all persons the opportunity to sign at the same time, define several groups or set an individual order. As soon as all persons in a group have signed, the next group is automatically invited.

Question 9

Do externals have to pay for signature or be sproof sign user:in?

Accepted Answer

No. You can obtain an electronic signature from external parties without them having to pay for the signature. As a rule, you pay the costs for the signatures yourself. The recipients do not have to be registered with sproof sign as business or private customers, but can open the document and sign it online immediately.

Question 10

How many people can I invite to sign a document?

Accepted Answer

As many as you like.

Question 11

Can I define the signature field where my contact must sign?

Accepted Answer

Yes. The position of the signature(s) can be optionally predefined in the process of invitation.

Question 12

What is an "invitation"?

Accepted Answer

Invitations are requests for signatures that you send out to other people. One document at a time counts as an invitation, but not the signatures obtained. For example, if you send a document to two people to obtain a signature from each, it counts as only one invitation.

Question 13

Can I undo a document sent in error?

Accepted Answer

If the invited person has not yet signed the document, you can remove the person under Signature Progress or delete the document for everyone in the dashboard.

Question 14

Can an already defined placeholder for a signature be moved by other signers?

Accepted Answer

Yes, this is possible.

Question 15

Why should I collect external signatures digitally?

Accepted Answer

At this point, at the latest, it becomes very time-consuming and cumbersome if you hold on to the signature by hand. Digital platforms help to collect signatures from multiple parties according to the desired standard or check the progress of the same. Moreover, a platform helps you to make any signature processes & workflows smart.

Question 16

How can I invite people to sign?

Accepted Answer

Simply upload the document to be signed and click the "Invite contacts" button in the editor. Here they can access existing contacts or add new email addresses. Afterwards, you can set an order in which you want your contacts to sign and personalize your invitation to sign, if needed.

Question 17

What resources do I save when collecting external signatures digitally?

Accepted Answer

At this point, at the latest, it becomes very time-consuming and cumbersome if you hold on to the signature by hand. Digital platforms help to collect signatures from multiple parties according to the desired standard or check the progress of the same. Moreover, a platform helps you make any signature processes & workflows smart. No more business trips and pointless postal routes.

Question 18

It seems my invitations to sign are not being delivered?

Accepted Answer

If you have invited a person but they have not received the invitation, please proceed as follows:

Please wait for some time first. We send out invitations immediately, but sometimes it may take several minutes for delivery. If we receive feedback that an email cannot be delivered temporarily, we will make a new delivery attempt.
Please check the correct spelling of the email address;
Please ask the invited person to check the contents of your spam folder;
For professional email addresses, ask the invitees to contact your system administrator to check if the emails cannot be delivered or have been rejected.

Question 19

Is a signed document also valid when printed out?

Accepted Answer

No. Digital signatures cannot be verified when printed out. However, the qualified digital signature is equivalent to the handwritten signature and as such is also accepted digitally instead of printed documents. Learn more.

Question 20

Why to sign digital instead of analogue?

Accepted Answer

Because you like to work efficiently. Because you can put your valuable resources to better use elsewhere than printing out documents, signing and/or scanning them back in for emailing. The motto is: Simple, secure signing. Digital signing with sproof is not only resource-saving but also 100% legally valid and DSGVO-compliant.

Question 21

Can I freely design my signature?

Accepted Answer

Yes. One of sproof sign's strengths is creating meaningful and aesthetic signature titles. A signature style is a visual representation of your signature, for example an image of your handwritten signature or a company stamp. With sproof you can create different styles to very quickly create your signature and then use it.

Question 22

What are the advantages of using sproof for digital signatures?

Accepted Answer

sproof offers faster handling of signature processes and thus time savings. The workflow is clearer and the process more controllable. The printing and scanning of documents as well as the time-consuming signing of documents on paper is no longer necessary. In addition, CO2 can be saved in this way.

Question 23

What is a digital signature?

Accepted Answer

A document to be signed is digitally signed by creating a unique digital fingerprint (hash value) of the document and signing it cryptographically. The signature can be applied directly to the digital document (PDF) and allows the identity of the signer to be established. If the document is subsequently modified, e.g. by changing the content, the digital signature is no longer valid because the digital fingerprint changes. This means that subsequent changes can be detected (integrity).

Question 24

Why is it safer, faster and cheaper to sign a document with sproof sign than in the traditional way?

Accepted Answer

Because documents do not have to be printed, signed and scanned again for emailing. With sproof sign, documents are managed securely and are protected from attackers.

Question 25

When will the introduction of digital signatures start paying off?

Accepted Answer

As a rule of thumb for evaluating individual use cases, we calculate that an analog signature run takes about 10 minutes to process. (If signatures are obtained by mail, approval usually takes significantly longer). At Sony DADC, a well-known customer of sproof, this means a saving of 292 person working days for 9350 documents signed annually. When the costs for integration and use of the platform are taken into account, the introduction of the digital signature in this example has already paid for itself after 12 weeks. Of course, in addition to the time and personnel costs, there are other resources such as paper costs, printer costs, shipping costs and logistical resources such as the space required for archiving the documents, which are not yet included in this calculation.

Frequently asked questions (FAQs)